CASE 04 · COMPUTING MASTERS PROJECT (CIS4055-N)Result pending
MSc dissertation · Submitted August 2026 · Result pending · Not taken to market
WHAT I BUILT AND ASSESSED
Five question-answering systems, one without retrieval and four using different retrieval methods (BM25, TF-IDF, dense and hybrid), each answering the same 50 questions over a controlled test catalogue of 105 products, 10 retailers and 302 offers. Prices, stock and store details in the catalogue were synthetic.
RESULT
Retrieval raised correct answers from 16% to 94% and cut unsupported claims by 85 to 90%. Dense retrieval performed best. Combining methods did not improve on it.
REAL-WORLD POTENTIAL
An assistant that answers "who has this in stock near me, and at what price?" across a group of local shops.
KEY RESULT · CORRECT ANSWERS
Unsupported claims cut by 85 to 90%. 50 questions, synthetic test catalogue.
POTENTIAL CONNECTION TO TOWNSCONNECT
A possible future direction. TownsConnect holds business profiles that could one day supply this kind of catalogue. This is not an existing feature or integration.
WHAT IT WOULD TAKE · PROPOSED REQUIREMENTS
- +Real, current product, price and stock data from participating retailers, and a way to keep it up to date.
- +Testing with real shoppers.
- +Better handling of questions it cannot answer, which the study found unreliable.

The retailer names, product prices and stock levels shown above were generated for assessment purposes and do not represent real businesses. This highlights a wider challenge: universities rarely connect students with live commercial data, limiting what applied projects can demonstrate. Bridging that gap between academic work and real-world retail data is something Anwar Malik is actively exploring.